Christian Counseling Services of South Georgia, LLC SMS/Text & Telephone Privacy Policy

January 30, 2026

 

This Privacy Policy outlines how Christian Counseling Services of South Georgia, LLC collects, uses, and protects your information when you communicate with us via telephone, SMS text messaging, or other mobile messaging services. 

 

  1. Information We Collect

We collect personal information you provide, including your phone number, name, and any information you share during a conversation. We also maintain records of consent and metadata related to message delivery. 

  1. Purpose of Communication (Text & Call)
  • Administrative Use: SMS and telephone communications are primarily used for appointment reminders, scheduling, and care coordination.
  • Consent: By providing your phone number, you authorize Christian Counseling Services of South Georgia, LLC to communicate with you for these purposes.
  • Marketing: We will never share or sell your information to third parties for marketing purposes without your explicit consent. 
  1. Data Security and Confidentiality
  • Confidentiality: We do not disclose your personal information or phone number to third parties/affiliates for marketing or promotional purposes.
  • Security Risks: Standard SMS messages are not encrypted and are not a secure form of communication. We recommend against sending sensitive Protected Health Information (PHI) or detailed clinical information via text.
  • Responsibility: Clients are responsible for maintaining the privacy of their own devices (e.g., password protection) to prevent unauthorized access to messages. 
  1. Opt-In and Opt-Out Instructions 
  • Opt-In: You explicitly opt-in to our services by checking a box on our intake form..
  • Opt-Out: You can unsubscribe at any time by replying “STOP” to any text message from us.
  • Help: Reply “HELP” for assistance. 
  1. Message Frequency and Fees
  • Frequency: Message frequency varies based on your appointments and interaction with our services.
  • Fees: Standard message and data rates may apply depending on your mobile carrier and plan. 
  1. Emergency Situations

Our SMS service is not monitored 24/7. Do not use text messaging for emergencies or urgent crisis situations. If you are in crisis, please call 911 or go to the nearest emergency room immediately. 

  1. Changes to This Policy

We may update this policy to comply with legal, carrier, or business requirements. Changes will be effective immediately upon posting to our website.